Most companies and organizations list a set of values on their website and possibly have them posted somewhere in their offices. At Coburn Place, we don’t just list our values; we live them.
With input from staff and board, we recently updated our mission, vision and values. While our core values haven’t changed much over the years, we revised them so that they are less wordy and more intentional.
We are committed to providing a warm and caring environment, maintaining the highest level of safety and security and treating everyone with respect. These three values infuse life at Coburn Place and direct the actions of all staff – from the executive director to the on-call mentors.
Coburn Place is staffed 24/7, 365 days a year to ensure the safety and security of everyone who enters the building. Knowing that severe winter weather was on the way, we set about making plans to get the right people in the right places.
Our on-call mentor staff is used to working irregular and overnight hours. That’s what they do. They help cover illnesses, emergencies, holidays and vacations for full-time staff. Sometimes months can go by in between their shifts, but they are always prepared to do the job when called. And did they ever get a call!
Four part-time mentors agreed to do whatever it took to cover all shifts over the course of three days! With snow accumulating at outrageous rates and wind chills plummeting to -40 and lower, they dealt with a power outage, like many in our community. They handed out extra blankets to our families. Because our appliances are all electric, they also distributed food that didn’t require cooking, such as peanut butter.
With travel warnings in effect for Indianapolis, the decision was made “to close” Coburn Place on Monday and Tuesday. So, for three days these ladies tag teamed working and resting, including salting and shoveling the sidewalks and the flight of stairs up to the main entrance.
The residents pulled together and pitched in too. At the height of the storm a 14-year old offered her help. She gladly took out trash and armed with cleaning supplies, tidied up the laundry room. Once the power was back on, several ladies cooked and shared meals with staff. Many made special efforts to make sure these ladies were taken care of and appreciated.
In the end, Coburn Place remained safe and calm during the storm and the power outage. These ladies did an absolutely outstanding job of ensuring the safety and security of all, with cheerful, respectful attitudes. To say they took our values to heart is a complete understatement. They put aside their own concerns of loved ones and homes to keep Coburn Place families safe. Along with the first responders, snowplow operators and utility workers, these ladies are heroes of the great Polar Vortex of 2014.