The Housing Advocate represents the core values and mission of the organization and is responsible for providing appropriate housing assessments, referrals and resources to survivors of interpersonal abuse; facilitating housing workshops; and developing relationships with housing providers in the greater Indianapolis area.
Essential Duties and Responsibilities
(Other duties may be assigned.)
1. Ensures all program services are delivered according to the voluntary services model, are in compliance with all funding source guidelines, empower all clients to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative’s Five Domains of Wellbeing, and are provided in the spirit of Coburn Place’s guiding mission, vision and values.
2. Provides housing advocacy to survivors of interpersonal abuse that includes barrier and stabilization support to any program participant (including those in transitional housing, community-based housing, and housing waitlists):
3. Assesses program participants’ barriers to housing; provides ongoing direct advocacy, education and referrals to adult program participants to aid in their successful transition to safe, affordable permanent housing. Develops a housing plan with each adult program participant. Provides appropriate referrals to ineligible housing applicants.
4. Maintains and presents a relevant housing curriculum (such as Rent Smart, Building a Future, etc.) and ensures adequate and appropriate individual and group sessions are provided to empower survivors to achieve housing goals. Researches, identifies, recommends and recruits housing activities and resources.
5. Engages with local housing service providers, landlords and property managers as part of a robust curriculum and referral system.
6. Works in conjunction with the Mission Impact team to provide TH tenants who fail inspections, or who are issued lease violations, resources, training and referrals to address needs and increase knowledge of successful tenant behaviors for future housing situations.
7. In conjunction with, or as directed by the Housing Coordinator, offers workshops/educational sessions on obtaining and sustaining housing, tenant and/or Rent Smart and relevant information as needed to decrease housing barriers for survivors of interpersonal abuse.
8. Provides mobile advocacy within Coburn’s DV Housing First approach. During working hours keeps location finder activated on a company-provided cell phone for safety purposes.
9. Communicates with Operations/Property and Mission Impact teams when a TH tenant has secured a housing voucher or permanent housing so that move-out process can be planned.
10. Promotes an open and supportive flow of communication among departments to ensure the provision of seamless and holistic supportive services to all program participants.
11. Conducts outreach to potential Coburn Place program participants and represents Coburn Place in the community by establishing partnerships and relationships with other domestic violence service and housing providers.
12. Completes all reporting requirements within the designated timelines. Assist other staff with reporting requirements by providing information, statistics, and operating summaries.
13. Enters program participant documentation into ClientTrack in an accurate and timely manner.
14. Works with the Evaluation and Outcomes Manager to maintain efficient data collection and entry.
15. Identifies opportunities for volunteer, financial and in-kind resources and communicates these prospects to the Advancement Department. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
16. Promotes breaking the cycle of violence and shares Coburn Place’s story in the community. Engages in meetings and workshops that enhance the mission of the organization. Completes and submits Engagement Reports for data tracking needs.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies:
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Places’ goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
- Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies:
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Education and/or Experience
Bachelor’s degree in business or other related field; and two-plus years of related experience and/or training; or equivalent combination of education and experience is required. Previous operations or leasing experience in a non-for-profit environment working with domestic violence survivors is required.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, program participants, customers, and the general public.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license is required for this position. Fair Housing Certification and Section 42 Compliance designation is desired. CPR and First Aid certification are required and training in blood-borne pathogens and universal precautions is required.
OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires a general understanding of leasing practices as they apply to government regulations, while paying close attention to detail is essential. Experience working with a property and/or program participant management software program is desired.
OTHER QUALIFICATIONS: Candidates in this job must have an understanding of and experience working with individuals in crisis situations. The ability to maintain proper boundaries with program participants while having empathy for their domestic violence situation is critical. The ability to maintain rapport with a diverse group of program participants, employees and service providers is essential. Candidates must also possess group facilitation skills and crisis and/or self-help counseling skills. This job may require both local and out-of-state travel. Bilingual candidates are desired.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals and outdoor weather conditions when traveling away from the office for meetings, seminars, etc. The noise level in the work environment is usually moderate.