Work at Coburn Place

Salary Range: $40,000 to $45,000
Job Type: Full time, exempt

Join Coburn Place’s vision of a world where every human may live free from interpersonal abuse, have safe and stable housing, and an opportunity to enjoy overall wellbeing.

The Housing Advocate represents the core values and mission of the organization and is responsible for providing appropriate housing assessments, referrals and resources to survivors of interpersonal abuse; facilitating housing workshops; and developing relationships with housing providers in the greater Indianapolis area.

Advocate responsibilities

• Ensures all program services are delivered according to the voluntary services model, are in compliance with all funding source guidelines, empower all clients to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative’s Five Domains of Wellbeing, and are provided in the spirit of Coburn Place’s guiding mission, vision, and values.
• Provides housing advocacy to survivors of interpersonal abuse that includes barrier and stabilization support to any program participant (including those in transitional housing, community-based housing, and housing waitlists):
• Assesses program participants’ barriers to housing; provides ongoing direct advocacy, education and referrals to adult program participants to aid in their successful transition to safe, affordable permanent housing. Develops a housing plan with each adult program participant. Provides appropriate referrals to ineligible housing applicants.
• Maintains and presents a relevant housing curriculum (such as Rent Smart, Building a Future, etc.) and ensures adequate and appropriate individual and group sessions are provided to empower survivors achieve housing goals. Researches, identifies, recommends and recruits housing activities and resources.
• Engages with local housing service providers, landlords, and property managers as part of a robust curriculum and referral system.
• In conjunction with, or as directed by the Housing Services Coordinator, offers workshops/educational sessions on obtaining and sustaining housing, tenant and/or Rent Smart and relevant information as needed to decrease housing barriers for survivors of interpersonal abuse.
• Enters program participant documentation into ClientTrack in an accurate and timely manner.

Requirements

• Bachelor’s degree (B.A./B.S.) in business or other related field; and two plus years’ related experience and/or training; or equivalent combination of education and experience is required.
• Previous operations or leasing experience in a non-for-profit environment working with domestic violence survivors is required.
• Fair Housing Certification and Section 42 Compliance designation is desired.
• A valid driver’s license is required for this position.

Benefits

• Health/Dental/Vision insurance
• Paid Holidays
• Flex Time Off (PTO)
• 401K

Inclusion is how to release the power of diversity. Coburn Place starts by attracting and hiring an inclusive team that represents all cultures, viewpoints, and backgrounds. We empower our team to bring their authentic selves to work, to do their best work! We strive to foster a work environment as diverse as the clients we serve.

Salary Range: $40,000 to $45,000
Job Type: Full time, exempt

Join Coburn Place’s vision of a world where every human may live free from interpersonal abuse, have safe and stable housing, and an opportunity to enjoy overall wellbeing.

The Intake and Well-Being Advocate represents the core values and mission of the organization. The Intake and Well-Being Advocate is responsible for advocating for survivors of interpersonal abuse by providing mobile, flexible, holistic and trauma-informed case management, access to flexible funding resources, supportive services and appropriate community referrals designed to foster overall well-being and housing stability. As a vital part of the Advocacy Team, Advocates work with all team members to ensure a warm environment is maintained while ensuring resources are provided to all survivors.

Advocate Responsibilities

• Ensures all program services are delivered according to a voluntary service and trauma-informed care model, are in compliance with all funding source guidelines, empower all program participants to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative’s Five Domains of Well-Being, and are provided in the spirit of Coburn Place’s guiding mission, vision and values.
• Provides holistic case management, crisis intervention support services, and initial assessment aimed at empowering survivors to manage trade-offs as they progress to balancing the domains of well-being in their life.
• Implements intake and well-being services by providing advocacy, holistic and trauma-informed case management, safety planning, crisis intervention, triage resources, safety planning, personal and legal advocacy, and life-skill workshops and resources to any program participant (including those in transitional housing, community-based housing, waitlists or non-housing programs).
• Supports survivors in achieving client-chosen goals regarding immediate and long-term safety, emotional and social well-being, long-term self-sufficiency, and safe and sustainable permanent housing by connecting them to supportive services at Coburn Place and relevant resources within the community.
• Participates in rotating on-call schedule to provide crisis intervention support to callers and program participants. During work hours, keeps location finder activated on the Coburn Place-provided cell phone for safety purposes.
• Ensures all required programming data and outcomes, as well as client file documentation (including electronic client database), is completed accurately and in a timely manner according to standards. Works with the team to ensure that all data is collected and tracked appropriately.

Requirements

• Bachelor’s degree (B.A./B.S.) in psychology, social work or other related field; and two plus years’ related experience and/or training; or equivalent combination of education and experience is required. Master’s degree preferred.
• A valid driver’s license and satisfactory MVR is required for this position.
• Previous advocacy/case management work in domestic violence intervention, response and/or prevention in a not-for-profit environment is preferred.
• Previous experience working with individuals experiencing housing instability and knowledge of housing stabilization resources is preferred.

Benefits

• Health/Dental/Vision insurance
• Paid Holidays
• Flex Time Off (PTO)
• 401K

Inclusion is how to release the power of diversity. Coburn Place starts by attracting and hiring an inclusive team that represents all cultures, viewpoints, and backgrounds. We empower our team to bring their authentic selves to work, to do their best work! We strive to foster a work environment as diverse as the clients we serve.

The Leasing Associate represents the core values and mission of the organization and is responsible for leasing Transitional Housing apartments to qualified applicants in accordance with applicable laws and criteria set forth by Coburn Place so that the leasing process of Coburn Place might be efficient, effective, and sustainable in its processes. Responsible for maintaining compliance of all files and working with team members to provide a trauma-informed delivery of services to survivors while they are in the Coburn Place program.

Essential Duties and Responsibilities

1. Ensures all program services are delivered according to the voluntary services model, are in compliance with all funding sources and legal guidelines are provided in the spirit of Coburn Place’s guiding mission, vision, and values.
2. Assesses program participants’ barriers to housing; provides ongoing direct advocacy, education and referrals to adult program participants to aid in their successful transition to safe, affordable permanent housing. Provides appropriate referrals to ineligible housing applicants.
3. Works in conjunction with the Property Manager and the Mission Impact team to provide TH tenants who fail inspections or who are issued lease violations resources, training and referrals to address needs and increase knowledge of successful tenant behaviors for future housing situations.
4. Communicates with Operations/Property and Mission Impact teams when a TH tenant has secured housing voucher or permanent housing so that the move-out process can be planned.
5. Promotes an open and supportive flow of communication among departments to ensure the provision of seamless and holistic supportive services to all program participants.
6. Completes all reporting requirements within the designated timelines. Assists other staff with reporting requirements by providing information, statistics and operating summaries.
7. Identifies opportunities for volunteer, financial and in-kind resources and communicates these prospects to the Development Department. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
8. Promotes breaking the cycle of violence and shares Coburn Place’s story in the community. Engages in meetings and workshops that enhance the mission of the organization. Completes and submits Engagement Reports for data tracking needs.

Leasing

• Manages the move-in and move-out process for applicants and residents in coordination with all departments.
• Ensures delays in occupancy are avoided.
• Implements occupancy guidelines, investigates and resolves tenant complaints, and develops selection and retention strategies to monitor 100% occupancy.
• Maintains and manages applicant waitlists, purging and updating as necessary and in an accurate and timely manner.
• Participates in unit physical inspections as requested by the Property Manager.
• Responds to residents’ reports of income, asset and household size changes; calculates annual household income; documents methodology; and prepares notification letters for program participants.
• Maintains resident Section 42 files in audit-ready condition with all current and up-to-date forms.
• Provides good customer service when working with applicants, tenants, vendors and any visitor to or stakeholder of Coburn Place.

Compliance

• Maintains compliance with Section 42, Low Income Housing Tax Credit Partnership, Office of Violence Against Women and other required regulations.
• Performs initial certifications and annual re-certifications.
• Prepares for audits, file monitoring and site visits by equity partners and other funders.
• Ensures compliance with fair housing and Indiana landlord and tenant laws.
• Obtains and reviews required information and documentation to qualify applicants for transitional housing using Section 42 guidelines.
• Adheres to any LIHTC, grant or housing requirements for tenants.
• Accurately performs interim and annual re-certifications for all residents in a timely manner (no less than 90 days), including preparation of letters to residents and submission of third-party inquiries.

Supervisory Responsibilities

This position has no supervision duties of staff but will provide supervision with individual and group volunteers and interns as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Candidates in this job must have an understanding of and experience working with individuals in crisis situations. The ability to maintain proper boundaries with clients while having empathy for their domestic violence situation is critical. The ability to maintain rapport with a diverse group of clients, employees and service providers is essential. Candidates must also possess group facilitation skills and crisis and/or self-help counseling skills. This job may require both local and out-of-state travel. Bilingual candidates are desired. Successful completion of criminal history background check is required.

Organization-Related Competencies  To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies;

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Place’s goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
• Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies;

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.

Education and/or Experience

Bachelor’s degree in social services or other related field; and two-plus years of related experience and/or training; or equivalent combination of education and experience is required. Previous property management or tenant/landlord management experience is preferred. Previous experience working with leasing, compliance and housing is required

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license and a satisfactory MVR is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is required. A clear DCS history, and clear criminal and sex offender background checks is required. E-Verify is required. Fair Housing Certification and Section 42 Compliance designation required.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Quickbooks, Microsoft Outlook, Word, Excel, PowerPoint, Adobe and database management (such as Bloomerang, eTapestry, Salesforce, DonorPerfect, etc). Ability to operate a printer, copy machine, fax, scanner and other office equipment is required. Ability to type and take dictation is required. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires a general understanding of accounting and finance policies and procedures, housing compliance and office management. Paying close attention to detail is absolutely essential.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals and outdoor weather conditions when traveling away from the office for meetings, seminars, etc. The noise level in the work environment is usually moderate.

Coburn Place is recruiting a Mentor who is forward-thinking, self-motivated, and enthusiastic to join our front desk staffing team for shifts as needed. Mentors will work within the Impact and Innovation Department to manage front desk operations while providing support services to survivors of interpersonal abuse. This position represents the core values and mission of the organization and will work with all departments to provide consistency in facility operations.

Job Summary

A Mentor participates in the 24-hour staffing of Coburn Place and represents the core values and mission of the organization and provides support services to Coburn Place clients, visitors, volunteers, staff and the community at-large. A mentor serves as the first point of contact for people entering the facility and is responsible to ensure a welcoming and hospitable environment.

Essential Duties and Responsibilities

(Other duties may be assigned.)

1. Provides mentoring and support to all Coburn Place clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them.
2. Handles and documents crisis calls utilizing appropriate community resources and referrals.
3. Becomes familiar with each resident’s safety plan and takes appropriate action when necessary.
4. Acts as the first point of contact and represents Coburn Place while receiving all callers, clients and visitors via telephone, via email or on-site in a professional and courteous manner.
5. Ensures the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through the established procedures and maintenance of the log.
6. Communicates with the Housing and Hospitality Coordinator, Mission Impact Director, VP of Mission Impact and/or CEO regarding any security or safety concerns of the facility.
7. Maintains an accurate log of all activities and incidents during a shift.
8. Communicates pertinent information with other staff via shift logs in a professional and confidential manner.
9. Uses good judgment and decision making skills to address client needs within the parameters of Coburn Place policies and procedures.
10. Responds to all security, weather and facility emergencies, as needed.
11. Maintains confidentiality with all client information and activities.
12. Assists staff with clerical duties, projects, assignments, etc. that may need to be completed.
13. Accepts donations as they are received from outside resources.
14. Identifies opportunities for volunteer and financial resources and communicates these prospects to the Development Department and/or CEO. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
15. Promotes an open and supportive flow of communication within departments.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Place’s goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
• Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies:
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers
  and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events. Must be able to multi-task in a fast
  paced environment.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
• Safety and Security – Observes safety and security procedures; Determines
  appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or Experience

High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience is required. Associate’s degree (A.A.) or equivalent from a two-year college or technical school is desired. Experience working in a customer service-oriented environment preferably in a non-for-profit environment is desired.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license and a satisfactory MVR is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is required. A clear DCS history, and clear criminal and sex offender background checks are required. E-Verify is required.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook and Word. Excel, PowerPoint and Adobe are desired. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires a general understanding of office administration principles and practices, while paying close attention to detail is essential.

OTHER QUALIFICATIONS: Candidates in this job must have an understanding of and experience working with individuals in crisis situations. The ability to maintain proper boundaries with clients while having empathy for their domestic violence situation is critical. The ability to maintain rapport with a diverse group of clients, employees and service providers is essential. Bilingual candidates are desired.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals and outdoor weather conditions. The noise level in the work environment is usually moderate.