Work at Coburn Place

The Housing Advocate represents the core values and mission of the organization and is responsible for providing appropriate housing assessments, referrals and resources to survivors of interpersonal abuse; facilitating housing workshops; and developing relationships with housing providers in the greater Indianapolis area.

Essential Duties and Responsibilities

(Other duties may be assigned.)

1. Ensures all program services are delivered according to the voluntary services model, are in compliance with all funding source guidelines, empower all clients to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative’s Five Domains of Wellbeing, and are provided in the spirit of Coburn Place’s guiding mission, vision and values.
2. Provides housing advocacy to survivors of interpersonal abuse that includes barrier and stabilization support to any program participant (including those in transitional housing, community-based housing, and housing waitlists):
3. Assesses program participants’ barriers to housing; provides ongoing direct advocacy, education and referrals to adult program participants to aid in their successful transition to safe, affordable permanent housing. Develops a housing plan with each adult program participant. Provides appropriate referrals to ineligible housing applicants.
4. Maintains and presents a relevant housing curriculum (such as Rent Smart, Building a Future, etc.) and ensures adequate and appropriate individual and group sessions are provided to empower survivors to achieve housing goals. Researches, identifies, recommends and recruits housing activities and resources.
5. Engages with local housing service providers, landlords and property managers as part of a robust curriculum and referral system.
6. Works in conjunction with the Mission Impact team to provide TH tenants who fail inspections, or who are issued lease violations, resources, training and referrals to address needs and increase knowledge of successful tenant behaviors for future housing situations.
7. In conjunction with, or as directed by the Housing Coordinator, offers workshops/educational sessions on obtaining and sustaining housing, tenant and/or Rent Smart and relevant information as needed to decrease housing barriers for survivors of interpersonal abuse.
8. Provides mobile advocacy within Coburn’s DV Housing First approach. During working hours keeps location finder activated on a company-provided cell phone for safety purposes.
9. Communicates with Operations/Property and Mission Impact teams when a TH tenant has secured a housing voucher or permanent housing so that move-out process can be planned.
10. Promotes an open and supportive flow of communication among departments to ensure the provision of seamless and holistic supportive services to all program participants.
11. Conducts outreach to potential Coburn Place program participants and represents Coburn Place in the community by establishing partnerships and relationships with other domestic violence service and housing providers.
12. Completes all reporting requirements within the designated timelines. Assist other staff with reporting requirements by providing information, statistics, and operating summaries.
13. Enters program participant documentation into ClientTrack in an accurate and timely manner.
14. Works with the Evaluation and Outcomes Manager to maintain efficient data collection and entry.
15. Identifies opportunities for volunteer, financial and in-kind resources and communicates these prospects to the Advancement Department. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
16. Promotes breaking the cycle of violence and shares Coburn Place’s story in the community. Engages in meetings and workshops that enhance the mission of the organization. Completes and submits Engagement Reports for data tracking needs.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Places’ goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
• Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies:

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience

Bachelor’s degree in business or other related field; and two-plus years of related experience and/or training; or equivalent combination of education and experience is required. Previous operations or leasing experience in a non-for-profit environment working with domestic violence survivors is required.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, program participants, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license is required for this position. Fair Housing Certification and Section 42 Compliance designation is desired. CPR and First Aid certification are required and training in blood-borne pathogens and universal precautions is required.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires a general understanding of leasing practices as they apply to government regulations, while paying close attention to detail is essential. Experience working with a property and/or program participant management software program is desired.

OTHER QUALIFICATIONS: Candidates in this job must have an understanding of and experience working with individuals in crisis situations. The ability to maintain proper boundaries with program participants while having empathy for their domestic violence situation is critical. The ability to maintain rapport with a diverse group of program participants, employees and service providers is essential. Candidates must also possess group facilitation skills and crisis and/or self-help counseling skills. This job may require both local and out-of-state travel. Bilingual candidates are desired.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals and outdoor weather conditions when traveling away from the office for meetings, seminars, etc. The noise level in the work environment is usually moderate.

Coburn Place is recruiting an Intake and Well-Being Advocate (full-time salary, exempt) who is forward-thinking, self-motivated, and enthusiastic to join our team. The Advocate will work within the Impact and Innovation Department to provide intake assessment, support services and resources to survivors of interpersonal abuse, including access to flexible funding resources and appropriate community referrals designed to foster overall well-being, safety and housing stability. This position represents the core values and mission of the organization and will work with Housing and Child Advocates to provide wrap-around services to survivors.

Job Summary

The Intake and Well-Being Advocate represents the core values and mission of the organization and is responsible for advocating for survivors of interpersonal abuse by providing mobile, flexible, holistic and trauma-informed case management, access to flexible funding resources, supportive services, and appropriate community referrals designed to foster overall wellbeing and housing stability.

Essential Duties and Responsibilities

(Other duties may be assigned.)

1. Ensures all program services are delivered according to a voluntary service and trauma-informed care model, are in compliance with all funding source guidelines, empower all program participants to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative’s Five Domains of Well-being, and are provided in the spirit of Coburn Place’s guiding mission, vision and values.
2. Provides holistic case management, crisis intervention support services and initial assessment aimed at empowering survivors to manage trade-offs as they progress to balancing the domains of well-being in their life.
3. Implements intake and well-being services by providing advocacy, holistic and trauma-informed case management, safety planning, crisis intervention, triage resources, safety planning, personal and legal advocacy, and life-skill workshops and resources to any program participant (including those in transitional housing, community-based housing, waitlists, or non-housing programs).
4. Supports survivors in achieving client-chosen goals regarding immediate and long-term safety, emotional and social well-being, long-term self-sufficiency, and safe and sustainable permanent housing by connecting them to supportive services at Coburn Place and relevant resources within the community.
5. Participates in rotating on-call schedule to provide crisis intervention support to callers and program participants. During work hours, keeps location finder activated on company-provided cell phone for safety purposes.
6. Plan, implement and facilitate support groups, workshops or educational sessions for survivors.
7. Maintains and markets, with teammates, a full menu of relevant and meaningful supportive services available through Coburn Place and within the community to anyone who might desire services.
8. Ensures all required programming data and outcomes, as well as client file documentation (including electronic client database) is completed accurately and in a timely manner according to standards. Works with the Evaluation and Outcomes Manager so that all data is collected and tracked appropriately.
9. Ensures all program participants receive proper intake and orientation into the program and an individual plan is developed aimed at assisting each survivor to thrive.
10. Acts as a mandatory reporter and engage with the Department of Child Services in the event of any suspected child abuse or neglect.
11. Identifies opportunities for volunteer and community partnership resources and communicates these prospects to the Development Department. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
12. Promotes an open and supportive flow of communication within the department and with other departments.
13. Works with other direct service staff to ensure that the program is working cohesively to provide seamless and holistic supportive services to families served by Coburn Place.
14. Promotes breaking the cycle of violence and shares Coburn Place’s story in the community by providing presentations at local schools, businesses and churches.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Place’s goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
• Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.

Education and/or Experience

Bachelor’s Degree (B.A. /B.S.) in psychology, social work or other related field; and two plus year’s related experience and/or training; or equivalent combination of education and experience is required. Master’s degree preferred. Previous advocacy/case management work in domestic violence intervention, response and/or prevention in a nonprofit environment is preferred. Previous experience working with individuals experiencing housing instability and knowledge of housing stabilization resources is preferred.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bi-lingual (English/Spanish) ability is preferred.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage and to draw and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license and a satisfactory MVR is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is required.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.

OTHER QUALIFICATIONS: This position requires frequent local travel to provide outreach services. Must possess a clear driving record. A basic knowledge of the Spanish language is desired. Must clear national, state, and local law enforcement criminal and sexual offender background checks and DCS history background check. E-Verify is required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals and outdoor weather conditions when traveling away from the office for children’s activities, meetings, seminars, etc. The noise level in the work environment is usually moderate to loud.

The Operations Associate represents the core values and mission of the organization and provides administrative support for leadership and coordinates office needs so that Coburn Place might be efficient, effective, and sustainable in its processes and operations. The incumbent is a vital part of the Operations Team and will work with all team members to ensure a warm environment is maintained while ensuring resources are available for staff to fulfill their work and improve efficiencies for all staff.

Essential Duties and Responsibilities

(Other duties may be assigned.)

Office Coordination

1. Ensures a strong office infrastructure; manages/maintains the common staff areas, the staff work and copy rooms; monitors and orders office and meeting supplies, team apparel, logo items and other items as directed by supervisor or leadership.
2. Coordinates copier and office equipment maintenance and training to improve efficiencies for all staff.
3. Sets up office space and mailbox for new employees to show a warm welcome to new team members.
4. Handles and processes agency mail.
5. Plans and prepares various tours, meetings, gatherings and retreats so that Coburn Place is perceived as a good host and steward to its Team and to its stakeholders. Sets up anything needed for meeting timely, including audio visual equipment needs, laptop, projector, virtual meeting format, Boardable and other needs as required for meetings. Communicates information prior to meeting to ensure timely and prompt meetings are held.
6. Identifies opportunities for volunteer and financial resources and communicates prospects to the Development Department. Actively engages volunteers by providing adequate supervision and job-related training.
7. Maintains knowledge and awareness of volunteer policies and procedures.

Administrative/Operations

1. Provides administrative support, to the CEO, COO, CIIO, VP of Mission Impact, and VP of Development.
2. Assist Director of Operations and Finance to implement an accurate and timely Accounts Payable/Receivable (AP/AR) system by assisting with various assigned tasks to increase efficiency.
3. As directed, updates and maintains agency policy and procedure manuals in electronic and hard format.
4. Keeps shared/public server drives organized and archives outdated documents.
5. Documents and distributes staff meeting agendas and minutes.
6. Circulates cards for staff to express gratitude, recognition, condolences, congratulations, and appreciation.
7. Assist with ordering donor relations items (plaques, appreciation tokens), and promotion and marketing items.
8. Supports the CEO in the processes, functions, and communication with the Board of Directors; takes minutes at Board meetings and submits to the Board Secretary or Chair and CEO. As directed, works with CEO to ensure all Board members are trained to effectively use Boardable/technology needed for accessibility.
9. Ensures all Board and committee members have access to relevant meeting documents in a timely and consistent manner by working with each committee’s staff liaison to provide administrative support.
10. Prepares documents required for Peer Review and additional funder/compliance/financial audits.

Supervisory Responsibilities

This position supervises individual and group volunteers and interns as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional situations; Responds promptly to staff needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Place’s goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
• Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions;
• Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies:

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience

Associate degree in business administration, or related field; and two-plus years of related experience; or equivalent combination of education, training, and experience is required. Previous office management experience preferred. Detail oriented, organization and a genuine interest in colleagues is imperative for this position.

LANGUAGE SKILLS: Ability to respond to common inquiries or complaints from customers, regulatory agencies, or staff members. Ability to write effectively and communicate/present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Attention to detail is required.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license and a satisfactory MVR is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is required. A clear DCS history, and clear criminal and sex offender background checks is required. E-Verify is required.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, Adobe, Docusign, Project Management technology. Ability to operate a printer, copy machine, fax, scanner and other office equipment is required and use of portals/databases for housing information. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires a general understanding of housing services, while paying close attention to detail is absolutely essential. Ability to shift priorities is required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee may occasionally be exposed to near moving mechanical parts, electrical shock, fumes, airborne particles, and caustic chemicals (PPE provided). When traveling to or from the office for meetings, seminars, etc, weather related conditions may arise and safety measures need to be pre-planned with your superior if possible (example, snowstorm). The noise level in the work environment is usually considered to be moderate.